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Support Center

Frequently Asked Questions

Find answers to common questions about posting projects, bidding, subscriptions, and connecting with contractors on our platform.

Getting Started

How do I post a project on the platform?

Sign up and subscribe to access project posting features. Once subscribed, go to your dashboard, click "Post a Project," and enter details like project type (HVAC, construction, cleaning), budget, and timeline. Your project will be visible to verified contractors who can submit up to 6 competitive bids.

What is the 6-bid limit and why does it exist?

Each project receives up to 6 competitive bids from qualified contractors. This limit ensures you get a manageable number of high-quality proposals while maintaining competitive pricing. It prevents bid overcrowding and helps you make informed decisions more efficiently.

Do I need a subscription to use the platform?

Yes, both clients and contractors need an active subscription to access full platform features including project posting, bidding, secure messaging, and premium tools. Subscriptions ensure platform quality and provide enhanced features like priority support and advanced project management tools.

Payments & Security

How are payments handled on the platform?

Payments are processed securely through our integrated payment system with enterprise-grade encryption. Once you accept a bid, you can coordinate payment terms with the contractor. Our escrow service protects funds until project milestones are met, ensuring security for both parties.

What security measures protect my information?

We employ military-grade security including SSL/TLS encryption, secure data centers, regular security audits, and strict access controls. All contractor profiles are verified through background checks, and our platform is monitored 24/7 for suspicious activity.

For Contractors

Can contractors bid on multiple projects?

Absolutely! Verified contractors can browse and bid on unlimited projects across all categories - from HVAC and construction to cleaning and landscaping. Premium subscriptions offer enhanced visibility, priority placement, and access to exclusive high-value projects.

What's the contractor verification process?

Our comprehensive verification includes background checks, license validation, insurance verification, reference checks, and portfolio review. This process typically takes 3-5 business days and ensures only qualified, trustworthy professionals join our network.

Project Management

How do I connect with a contractor after accepting a bid?

After accepting a bid, you gain immediate access to our secure messaging system for direct communication. Share files, discuss project details, track milestones, and coordinate schedules all within the platform. Both parties receive real-time notifications for seamless collaboration.

What types of projects can I post?

Our platform supports a comprehensive range of projects including HVAC installation and repair, construction and renovation, cleaning services, electrical work, plumbing, landscaping, roofing, painting, and specialized trade services. From residential to commercial projects, we connect you with experts in every field.

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